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Delivery Zone

Our Local Delivery Zone is approximately a 100 KM Radius from Barrie, ON. If you are located at the edge of this zone, you can confirm if you are within our Local Delivery Zone when you initiate shipping on your order.

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When to Expect Your Order

Our Best effort will be made to process LOCAL orders and deliveries on the same day or the next day. Our Best effort will be made to process OUT-OF-AREA orders the same day or the next day. These are subject to shipping time. Orders within our local delivery zone will be delivered by an NDC Personal Shopper. Orders that are shipped via FedEx Priority Shipping are delivered by Fed Ex on Tuesdays, Wednesdays, Thursdays, and Fridays.

Tracking Numbers

We provide a FedEx tracking number for every order that is shipped outside of our local delivery zone. Once your item has been shipped you will receive your tracking number via email. Customers can also access their tracking numbers on their Account Page. You can also track your order status on the customer side login of NDC.

Delivery Rates 

IF SOMEONE IS HOME TO ACCEPT THE ORDER:

If you are in our local delivery zone and someone is home to accept the order, then delivery is FREE!

IF SOMEONE IS NOT HOME TO ACCEPT THE ORDER:

For orders that are delivered frozen or cold, we must use temperature-controlled shipping boxes and refrigerants for your fresh and frozen items.

There will be an additional charge for these materials. We will not know the number of boxes or refrigerants needed until after we complete your order. We will generate a second bill (and charge) for your credit card based upon the boxes and refrigerants used to safely ship your order.

Specialty Boxes and Refrigeration Packs vary in pricing from $19.99 a box to $29.99 a box.

Rates Outside Local Delivery Zone

For orders outside our local delivery zone, Natural Direct Canada offers reduced FedEx shipping rates. Rates will be based on FedEx pricing, size. weight and destination.

FROZEN OR COLD PRODUCTS:

For orders that are shipped frozen or cold, we must use temperature-controlled shipping boxes and refrigerants for your fresh and frozen items.

There will be an additional charge for these materials. We will not know the number of boxes or refrigerants needed until after we complete your order. We will generate a second bill (and charge) for your credit card based upon the boxes and refrigerants used to safely ship your order.

Specialty Boxes and Refrigeration Packs vary in pricing from $19.99 a box to $29.99 a box.